ANNOUNCEMENT OF LEGAL CONTENT
Welcome to our company website
INTRODUCTION
By using our site www.filo.gr, you agree to the following terms, which you should read carefully. filo.gr online store provides its services to its visitors / members / customers by their acceptance of the following Terms of Use.
ELECTRONIC COMMUNICATIONS
When you visit filo.gr, send orders or emails, contact filo.gr electronically. Therefore you accept the right of filo.gr, respectively, to communicate with you electronically.
You agree in advance that such electronic communications and the information circulated through them meet the applicable legal requirements and rules regarding the exchange of such communications in writing.
PRIVACY POLICY
The management and protection of the personal data of the user of our Website is governed by the terms hereof and the relevant provisions of both Greek Law (Ν. 2472 / 1997, Π.δ. 207 / 1998. Π.δ. 79 / 2000 και αρ. 8 Ν. 2819 / 2000), as well as European Law (Οδ. 95/46/ΕΚ και Οδ. 97/66/ΕΚ).
This information is never disclosed to third parties (except where provided by law to the competent authorities only), but their personal character is preserved.
Our Website maintains files with this information solely for communication, statistical purposes and to improve its services. The sender also reserves the right to anonymity if he so wishes, provided that he does not violate the laws against the recipient.
Our website uses the Analytics code to collect anonymous statistics to improve the performance of the experience provided.
COPYRIGHT
All content contained on filo.gr, such as, indicatively and not binding, texts, graphics, trademarks, images (regardless of characteristics), digital files and software, is the exclusive property of the Filo.gr Online Store or content providers cooperate with the Online Store, and is protected by Greek and International copyright laws.
The collection and use of any product catalogs, product descriptions or prices, any indirect use of the Online Store and its contents, for the benefit of another business, commercial or not, without the written consent of filo.gr.
LICENSE AND ACCESS TO THE ONLINE STORE.
Filo.gr provides its customers with a limited license to access and use the Online Store www.filo.gr, for placing orders and communicating with the company. Visitors to filo.gr reserve a limited, revocable, and non-exclusive right to create a hyperlink to the filo.gr homepage on a website owned by them, as long as this hyperlink does not describe filo .gr. or their products or services in a false, misleading, derogatory or otherwise unpleasant manner. Any unauthorized use terminates the license or access granted by filo.gr.
LIMITATION OF LIABILITY FROM THE USE OF THE ONLINE STORE
The filo.gr Online Store is provided by filo.gr "AS IS" and "AS IS AVAILABLE". Filo.gr does not make any representation or authorization of any kind, expressed or implied both for the operation of the Online Store and for the information, content, material or products contained therein. For this reason, the users of the Online Store agree to use it at their own risk.
PRODUCT DESCRIPTIONS
Filo.gr tries to be as accurate as possible in terms of the features of the products that appear in our Online Store. However flowers are seasonal products, and some varieties are therefore not always available. In any such case you will be informed by the customer service department for any changes and if you agree, the product will be replaced with another of similar value. The same applies to the bases of the compositions, decorations, wrappers, etc.
However, each composition is unique, made especially for you in our store or by collaborating members of the Flower Network of Greece or Abroad and you can be sure that every effort will be made to match the color and shape shown in the image.
The specific product that is sent from our store and corresponds to your order, is photographed and the photo is sent to you via e-mail, if you wish. This way we ensure the greatest possible information and customer satisfaction for the order entrusted to us!
PRICES and AVAILABILITY
Prices are given in euros but also in other exchange rates where requested and include VAT 13% or 24% depending on the product. Prices do not include shipping costs. These are added as you proceed with the registration of your order and amount from free for the city of Heraklion and in the amount of 5 euros for another city, unless it is an inaccessible area. For orders in inaccessible areas you will be informed immediately about the additional shipping cost. If you have already placed your order, made the payment, and finally do not agree with the additional shipping costs, the order can be canceled if you wish and the amount you were originally charged will be refunded to you in full.
Changes- Returns
Replacement of a product is possible as long as you contact us immeadeately after delivery in the following cases:
1.Broken ceramic pot or glass or vase due to packaging or delivery handling
2.No replacement available for cut flowers!
3.I case you observe any kind of alterations in the edible products (e.g. chocolates)
4.Refund is possible only if we will not be able to deliver your order . In such case an associate will contact you to offer alternatives. If you choose one of them we will proceed as agreed.If not we will refund the total amount of your order.
CHANGES
Filo.gr reserves the right to make any changes to its Online Store, commercial, policy and Terms of Use at any time it deems necessary, without any notice.
APPLICABLE LAW - DISPUTES
The visitors of the filo.gr Online Store automatically agree that the specific Terms of Use are subject to the Laws of the Greek State regarding any dispute that arises between the users and the filo.gr Online Store, and consequently of filo.gr. Any dispute related in any way to the use of the filo.gr Online Store or to the products or services sold through it, will first be attempted to be resolved out of court. In case such a solution is not reached, the disputes and related issues will be resolved in the competent courts of Heraklion, Crete.